• Your complaint should be submitted either in writing or online. You can obtain the appropriate form by either writing or calling the Consumer Protection Division. Alternately, you can file a complaint online through our Web site. The complaintcan also be sent via email. just CLICK HERE to fill out our online complaint form. A file will be started after your complaint form has been received.

• If the Consumer Protection Division determines that your complaint is one that our office can help you with,  we will attempt to mediate your complaint, or otherwise we will refer you to the appropriate agency that can assist you.

• In some cases, the Consumer Protection Division may file a lawsuit in state or federal court seeking relief on behalf of consumers. This occurs when there is a compelling public interest present or when many complaints exist against a particular business or organization. In those situations, we attempt to get an injunction prohibiting future violations of Arkansas law, refunds for consumers, and civil penalties up to $10,000 per violation.

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